Check your pickup time

Enter your booking reference below.

Change Language

Get Your Booking Voucher

If you have misplaced your booking voucher, just enter your email address and choose the date of your transfer below. Please check your spam/junk box for the voucher.

Please note:
A valid travel date must show with your email address in the the field above. Contact Us

CONTACT US

Please fill in this form and we will get back to you as soon as possible!!

Thank you, we will get back to you as soon as possible!!

LOGIN

Sign in with your Yellowfish Transfer password

Forgot your password?


Sign in with your choice of Social Media

Login with your Social Media


Are you a travel agent?

By creating an account with us, you will be able to move through the booking process faster, view and track your clients transfers, and more. If you don't yet have an account, Contact Us





LOGIN

Sign in with your Yellowfish Transfer password

Sign in with your choice of Social Media


Are you a travel agent?

By creating an account with us, you will be able to move through the booking process faster, view and track your clients transfers, and more. If you don't yet have an account, Contact Us

AGENTS LOGIN

 Frequently Asked Questions

This collection of frequently asked questions (FAQ) provides brief answers to many common questions about us. It may also provide links to more detailed information available from this web site.
Please check here for answers before posting any question to our support desk.


I have just booked a transfer but I have not yet received my voucher. What shall I do?


Please check your SPAM or JUNK MAIL box. If you still have not found your voucher in your email, please contact us in order to verify your email address in our system.



Do I get charged or pay extra for canceling my booking?


No, and if applicable, we shall refund your payment.



I need to change some details in my booking. How long to have before I can let you know?


Please let us know at least 48 hours before your transfer. This will ensure you receive the voucher with the correct details.


Can 9 passengers sit in a 8 seater minivan?


No, every passenger must be in their individual seat with their own seat belt (according to Portuguese law)



What equipments are available in the vehicles?


All of our fleet are equipped with a Wi-Fi hotspots and mobile chargers to be used by all our guests for free. Unless the transfer is operated by a trusted Yellowfish Transfers supplier, insurance substitution vehicle or devices malfunction.



Can we eat or drink in the vehicles?


It is absolutely forbidden to eat or drink in the vehicles.


How do I locate my driver or vehicle at the Faro Airport?


Once you have completed your on-line booking, you will automatically receive a email voucher with instructions for meeting your driver.



Will there be any extra charges for delayed flights?


There won't be any extra charges for delayed flights.



How long will I have to wait at the airport?


Your private transfer will be at the airport at scheduled arrival time of your flight. As we monitor flight arrival times, we will be waiting for you when you arrive.



Where are your vehicles parked?


All transfer vehicles are parked in a designated area by the airport authorities.



What will happen if I take more than one (1) hour to report to the Yellowfish Transfers representative after the flight lands?


We will first try to call your mobile but if it's turned off or no answer, we will classify your airport transfer as a NO SHOW.


Do your prices include tolls to and from the airport?


Yes, the toll fees are already included in all the airport transfers within the Algarve. During the low season, the motorway can be used only if necessary between the cities of Albufeira and Tavira. In Lisbon Airport Transfers the motorway usage depends on many factors like traffic jams, cost effective (not all places have a gate nearby), etc and price is already included.



Are the transfers direct or do we stop en route?


All transfers are Private, just for yourself and your fellow passengers, direct and door-to-door.



Upon arrival, is it possible to stop at a local supermarket and if so, is there any extra charge?


We can stop only if it's on route and if the driver does not have another service right after yours.



Do you offer guided tours?


No, we only provide Private Airport, golf and water-park transfers.


Does my Private Transfer drop me off and pick me up at the door of my accommodation?


Yes, we will drop you off and pick you up at the address indicated in your reservation.



Is it possible to have 2 drop-offs with the same private airport transfers within the same city?


Yes, and we shall not charge anything extra for this. Please let us know ahead of time.


Do we have to pay extra for baby seats or booster seats?


No, we supply them free of charge, as all children under the age of 12 must use them (according to Portuguese law)



Do you apply special rates for children or babies?


No, infants and children do count as one person, as they take up a seat belt place.


I may have lots of luggage, a mountain bike, electric wheelchair etc. Will there be room?


You have the obligation to inform us of such items by email or in the booking itself and we will make the necessary arrangements. However extra charges may be applicable.



Will I get charged extra for transporting my golf clubs?


As long as each passenger brings only their own set of golf clubs, we will not charge extra for this.


If we decide to pay cash upon arrival for the airport transfer, is it compulsory to pay the full amount of the transfer upon arrival?


Our drivers are instructed to receive the full amount upon arrival to your accommodations but if needed, they can receive only for the transfer provided.



How many points do I need to earn in order for me to receive a free one-way transfer?


You must first create and pay for 9 one-way transfers before we offer you the 10th one-way transfer.

  • BOOKING


    I have just booked a transfer but I have not yet received my voucher. What shall I do?

    Please check your SPAM or JUNK MAIL box. If you still have not found your voucher in your email, please contact us in order to verify your email address in our system.



    Do I get charged or pay extra for canceling my booking?

    No, and if applicable, we shall refund your payment.



    I need to change some details in my booking. How long to have before I can let you know?

    Please let us know at least 48 hours before your transfer. This will ensure you receive the voucher with the correct details.

  • VEHICLE


    Can 9 passengers sit in a 8 seater minivan?

    No, every passenger must be in their individual seat with their own seat belt (according to Portuguese law)



    What equipments are available in the vehicles?

    All of our fleet are equipped with a Wi-Fi hotspots and mobile chargers to be used by all our guests for free. Unless the transfer is operated by a trusted Yellowfish Transfers supplier, insurance substitution vehicle or devices malfunction.



    Can we eat or drink in the vehicles?

    It is absolutely forbidden to eat or drink in the vehicles.

  • AIRPORT


    How do I locate my driver or vehicle at the Faro Airport?

    Once you have completed your on-line booking, you will automatically receive a email voucher with instructions for meeting your driver.



    Will there be any extra charges for delayed flights?

    There won't be any extra charges for delayed flights.



    How long will I have to wait at the airport?

    Your private transfer will be at the airport at scheduled arrival time of your flight. As we monitor flight arrival times, we will be waiting for you when you arrive.



    Where are your vehicles parked?

    All transfer vehicles are parked in a designated area by the airport authorities.



    What will happen if I take more than one (1) hour to report to the Yellowfish Transfers representative after the flight lands?

    We will first try to call your mobile but if it's turned off or no answer, we will classify your airport transfer as a NO SHOW.

  • TRIP


    Do your prices include tolls to and from the airport?

    Yes, the toll fees are already included in all the airport transfers within the Algarve. During the low season, the motorway can be used only if necessary between the cities of Albufeira and Tavira. In Lisbon Airport Transfers the motorway usage depends on many factors like traffic jams, cost effective (not all places have a gate nearby), etc and price is already included.



    Are the transfers direct or do we stop en route?

    All transfers are Private, just for yourself and your fellow passengers, direct and door-to-door.



    Upon arrival, is it possible to stop at a local supermarket and if so, is there any extra charge?

    We can stop only if it's on route and if the driver does not have another service right after yours.



    Do you offer guided tours?

    No, we only provide Private Airport, golf and water-park transfers.

  • DROP OFF


    Does my Private Transfer drop me off and pick me up at the door of my accommodation?

    Yes, we will drop you off and pick you up at the address indicated in your reservation.



    Is it possible to have 2 drop-offs with the same private airport transfers within the same city?

    Yes, and we shall not charge anything extra for this. Please let us know ahead of time.

  • CHILDREN


    Do we have to pay extra for baby seats or booster seats?

    No, we supply them free of charge, as all children under the age of 12 must use them (according to Portuguese law)



    Do you apply special rates for children or babies?

    No, infants and children do count as one person, as they take up a seat belt place.

  • LUGGAGE


    I may have lots of luggage, a mountain bike, electric wheelchair etc. Will there be room?

    You have the obligation to inform us of such items by email or in the booking itself and we will make the necessary arrangements. However extra charges may be applicable.



    Will I get charged extra for transporting my golf clubs?

    As long as each passenger brings only their own set of golf clubs, we will not charge extra for this.

  • PAYMENT/BONUS


    If we decide to pay cash upon arrival for the airport transfer, is it compulsory to pay the full amount of the transfer upon arrival?

    Our drivers are instructed to receive the full amount upon arrival to your accommodations but if needed, they can receive only for the transfer provided.



    How many points do I need to earn in order for me to receive a free one-way transfer?

    You must first create and pay for 9 one-way transfers before we offer you the 10th one-way transfer.

  • VIDEOS